cancel
Showing results for 
Search instead for 
Did you mean: 

Nest red light

chambuehl11
Community Member

We have had our Nest E unit for a few years now and it has worked well.  A couple of days ago it showed that it couldn't connect to the wifi.  I attempted on multiple occasions to connect it to no avail.  Soon after the blinking red light came on.  Two different times it was charged overnight.  The first time when placing the nest back on the wall there was still no display.  The second time this morning the blinking red light came on for a brief time but it is no longer showing nor did the display turn on.  What are my next steps?

3 REPLIES 3

Ryan_G
Community Specialist
Community Specialist

Hi chambuehl11,

 

Thanks for reaching out and we're sorry for the delay.

 

I'd like to check a couple of things for us to further isolate the issue. Are you getting any error message whenever you try to connect it to Wi-Fi? Do you have a C (common wire) wire connected?

 

Also, you could do a complete data reset on your thermostat and then try to do a setup again.

 

Let me know how it goes by replying to this thread.

 

Best regards,

Ryan

aatienza
Community Specialist
Community Specialist

Hey chambuehl11,

 

Chiming in to check if you still need help with this?

 

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey chambuehl11,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie