Nest reset password method not working

[Hashtagjsc]

Google has a major issue on their hands.

I purchased a thermostat and two fire alarms since October.  I created my Nest account using my Gmail address never having issues l.  Today I tried to login into my Nest account using password and it didn’t work.  Clicked on “forgot password” 

After calling  1-855-469-6378. customer service and trying to receive 50 emails to reset password.  Issue still exists.  Google doesn’t know how to fix the issue and it’s extremely frustrating.

Google take this issue seriously please. It’s beyond frustrating.  I tried to login into the Nest account on the Apple TV Nest app which requires a password.

Instead of trying to send me a link to reset password, the customer service agent asked me to reset my entire Google account password - which is not the issue.

[MelbaDT]

Hey Hashtagjsc, 

Sorry to hear what you've been through. 

Upon further review of your interaction with our support team, I was able to confirm that you have a migrated Google account. Migrated Google accounts don't work with Apple TV or Android TV's Nest app. Check this out for more information: https://bit.ly/3oWrVkq

Rest assured that we'll take your experience as feedback — we'll definitely learn from it to deliver better in the future. 

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba