09-16-2021 07:29 AM
My Nest has stopped operating the thermostat. The display says it's not getting power but both the Rc and Rh wires are connected securely.
10-05-2021 03:16 PM
Hey Susanna,
Apologies for the delayed reply. I wanted to reach out and make sure your device is working properly and cooling your home. Please let me know if you are still having any trouble.
Best regards,
Jake
10-08-2021 03:37 PM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
10-09-2021 09:46 AM
Hi. I didn't see a response but I figured out the problem. The condensation had filled my drip tray, so the power to the thermostat shut off as a safety measure. I emptied the drip tray and flushed a clog and it works fine.
Thanks,
Susanna
10-11-2021 03:34 PM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS