10-07-2022 05:46 AM
My thermostat has worked fine since I got it last July. A few days ago the thermostat lost contact with my WiFi. I tried numerous ways of fixing it including a factory reset but nothing helps, I keep getting TD errors saying either it cannot connect to the network or that device cannot be added to my account. During setup I can see all the available networks but when I type in my password it keeps giving the error codes described. Google have sent me a new thermostat but the same thing is happening. I have Sky broadband and split router, have tried 5ghz and 2.4ghz and no issues with WiFi on any other devices. Any ideas?
Thanks,
Sam
10-11-2022 08:54 AM
Hello Sp23,
I'm sorry for the delayed response and I appreciate you've tried to find a fix. Let's find out more about what happened.
A few questions:
Please give these steps a try:
Let us know how it goes.
Thanks,
Mark
10-14-2022 08:36 AM
Hi Mark, thanks for the reply,
1. I'm unable to complete the setup without connecting to the WiFi, it won't proceed any further.
2.I get an error messages starting with TD such as TD004, TD05, TD007 etc, all say the same basic thing which is either cannot connect to wifi or cannot add this device.
3. The thermostat is about 3 feet from router but I've placed it at various different points in the room with no luck no matter where I put it.
Part of the problem is I cannot interact with the thermostat at all until it fully installs, I cannot access any menus on it, there's just a permanent picture telling me to go to the app.
Thanks,
Sam
10-14-2022 09:52 AM
Hi Sp23,
Thanks for the update and for following the steps. There's one more thing we can do.
Please give these steps another shot:
Let me know if that helps.
Best regards,
Mark
10-14-2022 10:59 AM - edited 10-14-2022 11:04 AM
I'm not sure how to add it without using the Nest App though, do you mean to do it in Google home app? When I do that but says configuration not available, use Nest App. 🤯
10-14-2022 11:37 AM
Hi there,
I understand that the steps are quite confusing. We've got your back here.
You can actually use your Nest thermostat manually even without the Wi-Fi network or the Nest App, but of course, controlling it remotely is its highlight. Do you mind me asking what are you seeing on your Nest thermostat screen? Do you see any options, and what are those?
Looking forward for your response.
Regards,
Mark
10-15-2022 07:45 AM
The only thing showing on the screen is a picture of a phone with the nest icon in it, there's no option to skip WiFi access etc. Is this possibly because it's the thermostat E rather than one of the other models?
10-15-2022 09:24 AM
Hi there,
To see what's going on, could you tell which Nest thermostat you have? Also, try to tap and hold your thermostat screen for 10 seconds to restart and let me know if there are changes.
Looking forward for your response.
Thanks,
Mark
10-15-2022 09:28 AM
I have the nest thermostat E UK version, link provided: