Nest thermostat E WiFi not connecting

[Sp23]

My thermostat has worked fine since I got it last July. A few days ago the thermostat lost contact with my WiFi. I tried numerous ways of fixing it including a factory reset but nothing helps, I keep getting TD errors saying either it cannot connect to the network or that device cannot be added to my account. During setup I can see all the available networks but when I type in my password it keeps giving the error codes described. Google have sent me a new thermostat but the same thing is happening. I have Sky broadband and split router, have tried 5ghz and 2.4ghz and no issues with WiFi on any other devices. Any ideas?

Thanks,

Sam

[Markjosephp]

Hello Sp23,

I'm sorry for the delayed response and I appreciate you've tried to find a fix. Let's find out more about what happened.

A few questions:

• Were you able to finish the setup without connecting to the Wi-Fi network and to the Nest App?
• What's the exact message code you're getting? 
• How far away is your Nest Thermostat from your router?

Please give these steps a try:

1. Reboot your router for at least 3 minutes.
2. On your Nest Thermostat. Go to Settings > Reset > Account Connection > Reset.
3. Then, reconnect your Nest Thermostat to your Wi-Fi network.
4. Once successfully reconnected, try adding it to the Nest App.

Let us know how it goes.

Thanks,

Mark

[Sp23]

Hi Mark, thanks for the reply,

1. I'm unable to complete the setup without connecting to the WiFi, it won't proceed any further.

2.I get an error messages starting with TD such as TD004, TD05, TD007 etc, all say the same basic thing which is either cannot connect to wifi or cannot add this device. 

3. The thermostat is about 3 feet from router but I've placed it at various different points in the room with no luck no matter where I put it.

Part of the problem is I cannot interact with the thermostat at all until it fully installs, I cannot access any menus on it, there's just a permanent picture telling me to go to the app.

Thanks,

Sam

[Markjosephp]

Hi Sp23,

Thanks for the update and for following the steps. There's one more thing we can do.

Please give these steps another shot:

1. Tap and hold the thermostat screen for 10 seconds until it shut down to restart.
2. On the initial set-up screen, proceed with the process and skip the Nest App and Internet Connection parts, then follow the prompt.
3. Once it's finished, go to Network Settings and reconnect it to your Wi-Fi network.
4. Then, Nest App > QR code/Entry code.
5. Proceed with the set-up process for the Nest App.
6. If the issue persists, create another home structure and add the device again. Here's your guide to add another home.

Let me know if that helps.

Best regards,

Mark

[Sp23]

I'm not sure how to add it without using the Nest App though, do you mean to do it in Google home app? When I do that but says configuration not available, use Nest App. 🤯

[Markjosephp]

Hi there,

I understand that the steps are quite confusing. We've got your back here.

You can actually use your Nest thermostat manually even without the Wi-Fi network or the Nest App, but of course, controlling it remotely is its highlight. Do you mind me asking what are you seeing on your Nest thermostat screen? Do you see any options, and what are those?

Looking forward for your response.

Regards,

Mark

[Sp23]

The only thing showing on the screen is a picture of a phone with the nest icon in it, there's no option to skip WiFi access etc. Is this possibly because it's the thermostat E rather than one of the other models?

[Markjosephp]

Hi there,

To see what's going on, could you tell which Nest thermostat you have? Also, try to tap and hold your thermostat screen for 10 seconds to restart and let me know if there are changes.

Looking forward for your response.

Thanks,

Mark

[Sp23]

I have the nest thermostat E UK version, link provided:

https://store.google.com/product/nest_thermostat_e?gclid=CjwKCAjwtKmaBhBMEiwAyINuwJx1yYNZH4pxY2tFZp_...