01-14-2022 11:42 AM
My 3rd generation Nest learning thermostat has worked for over a year with no problems. But a few days ago it started showing W5 error code, it can't see my router and I repeatedly tried all the troubleshooting steps, restarted my router, entered username and password manually, factory reset the thermostat, but without success. Please help. Thank you.
01-16-2022 05:04 AM
This is a known issue. To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.
01-17-2022 09:21 PM
Thanks for answering @davidking.
@Logger, sorry to hear about what's going on with your Nest thermostat. I appreciate that you've already went through these troubleshooting steps, too. Could you provide a photo of your thermostat's display showing the w5 code? Also, where and when was this bought as well as what country are you in?
01-19-2022 11:42 PM
I'm checking back in ― let me know if you still need help with your Nest thermostat.
01-31-2022 09:09 AM
Thank you for your answer.
Yes, the problem still exists. And I need help.
I took a photo of the display with W5 error. https://drive.google.com/drive/u/0/?usp=sheets_web&fd=true
The thermostat was bought last winter on the Internet.
I am in Norway now.
I hope you can help solve the problem)
02-17-2022 03:54 AM
03-07-2022 04:22 AM
03-10-2022 04:54 PM
Sorry about the delay. I honestly overlooked it as I was working on other threads. I'll have our team in Europe look into this for you.
03-20-2022 04:47 AM
08-23-2022 06:46 AM
The problem with the thermostat has not been solved.
I'm disappointed in Google support😠