Nest thermostat blank screen and green flashing light

[Kel1]

Hi 

my nest thermostats has been off line for 48 hrs  and I can’t get it re connected . The face is blank with a green flashing light . I have unplugged it from the wall and nothing is changing . Please can someone help . I can’t seen any feature details to re set it 

[AndaD]

Hi there @Kel1, just checking if you had a chance to reply to the email my colleague sent? Let me know.

[Kel1]

I got a email off someone and sent a video across .

It has actually come back on  and has been on for a for a few days . I logged out of Google emails and everything and seems to have done something 🤷🏼‍♀️🤷🏼‍♀️🤷🏼‍♀️ 

[AndaD]

@Kel1, I'm sorry to hear this, that's pretty odd. I'll be checking out to see what happened and I'll get right back to you in no time. Thanks for being so patient. 

[AndaD]

@Kel1

I've checked in our system and indeed you sent the video which was escalated to our colleagues from the Senior Support. Before moving further, is there any chance to request a picture with the back of your thermostat where the pin connectors are located? Please make sure to capture in the imagine all the pin connectors so I can have a look at them. 

[Kel1]

I will send this later as I’m at work 

[AndaD]

There's no rush, @Kel1. Take your time and whenever you manage to do it, I'll be just a message away. 

[Kel1]

I’m scared to disconnect it from the wall as it’s working now .. incase it goes off again 

[AndaD]

@Kel1, no worries then, there's no pressure in doing it as long as everything works as expected. Please don't hesitate to reach back and let us know if the issue persists — we're just a message away. Is there anything else I can assist you with at the moment?

[AlexD]

Hi, just wanted to check in. How has it been going so far with your device? If anything comes up, make sure to let me know.

[Kel1]

Hi 

it is still on and working 😀

[AlexD]

That is great to hear. Keep an eye on it and if anything comes up make sure to let me know. Me or one of my colleagues will check in later just to make sure it is still going strong.

[Kel1]

Spoke to soon 

we have had a power cut and it has gone off again 😫😫😫😫😫

[Kel1]

 

 

[AlexD]

Thanks for letting me know. If the power was off for some time try and recharge the display off the base with something like a phone charger for 90 minutes. Place it back and see if it comes back on. If it does, make sure to check the power readings under Settings> Technical info> Power to make sure the battery voltage looks ok and the Vusb is around 5 V.

[Kel1]

I’m so angry it was going so well 😡😡😡😡.

I have it on charge we have only. Even away over night . I tried to charge it the last time and nothing happened . I have popped it on charge . 

thought it was to good to be true. I can’t be dealing with it going on and off in the winter 

[Kel1]

Hi Alexd 

I have had it on charge and I still have a blank screen and flashing green light . I have read on the nest trouble shoot that this means it is stuck updating ? 

grrr this is driving me nuts now after having it back on 

[DragosC]

Hi there, @Kel1

Please remove the display from the base and plug it with a USB cable to a PC/Laptop and let us know if you can see the file called Technicalinfo.PLIST on the display's flash drive file in your computer. 
 

[Kel1]

Will it automatically take me

to the correct place to find that file ? 

[DragosC]

No, you should be finding it into My computer/My files if the thermostat appears as a flash drive in your computer. 

[Kel1]

Ok. I’m awaiting a part coming as I have a  apple laptop so can connect to that . 

[DragosC]

No worries. Let me know when you're able to do that. 

[AlexD]

Hi, I wanted to check in. Did you get the chance to try what my colleague suggested? No worries, no rush, just make sure to keep us posted here. 

[Kel1]

Hi 

the part for my computer had not arrived yet . But late last night it was off one  minute with the light flashing and the next it was working again 🤷🏼‍♀️🤷🏼‍♀️🤷🏼‍♀️.

I can’t be having this in the winter though as I won’t have any hearing when it goes off 

[AlexD]

Thanks for keeping me posted. How has it been behaving so far? Is it still on?

[Kel1]

Yeah it’s still on 

[george_t]

Hi @Kel1. Thanks for letting us know. Have you managed to connect the thermostat display to a laptop/PC?

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

[Kel1]

Can I get back intouch when I get back tomorrow and make sure that my thermostat is still

working 

[Kel1]

Can I get back m touch tomorrow when I get home and make sure that the thermostats is still on 

[DragosC]

Sure, no worries. Whenever you're able. Have a good one!

[AlexD]

Hi, I wanted to check in. Did you get the chance to try and connect it to a PC/laptop? No worries, no rush, just make sure to keep us posted here once you do.

[george_t]

Hi @Kel1. Just checking in, how's it going with your thermostat? 

[Kel1]

I have not had to connect to computer it is still on and working 😀

[george_t]

I'm glad to hear that. In that case, should we keep this thread open or if you still need assistance, open a new one and we'll help you there?

[Kel1]

If I can I would like to keep it open and I can contact you guys if it decided to play up again 

[george_t]

Got it, thanks for letting us know. Should anything else come up, we're just a message away.

[Kel1]

Thanks .

in will be straight intouch as won’t have any heating lol 

[george_t]

We understand. We are a message away if you need us.

[Kel1]

thank you 

[Kel1]

Was on last night off again today