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Nest thermostat can’t connect to WiFi

Crustacean
Community Member

My network setting says “Your thermostat has a problem and is unable to connect to wi-fi.” Have gone through all troubleshooting resets but nothing. I have two other thermostats which connect perfectly well so know it’s not my WiFi.

5 REPLIES 5

Jake
Community Specialist
Community Specialist

Hey Crustacean,

 

I am sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having trouble with the device connecting to the Wi-Fi, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Wes1950
Community Member

can not connect 

Jake
Community Specialist
Community Specialist

Hey Crustacean,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Crustacean
Community Member

Hi Jake,

No it’s still unable to connect. Please could you advise how to get this fixed - there is no answer on the customer service line.

Thankyou

same can not connect