10-01-2021 06:33 AM
My network setting says “Your thermostat has a problem and is unable to connect to wi-fi.” Have gone through all troubleshooting resets but nothing. I have two other thermostats which connect perfectly well so know it’s not my WiFi.
10-28-2021 03:10 PM
Hey Crustacean,
I am sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having trouble with the device connecting to the Wi-Fi, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
12-28-2021 03:51 PM
can not connect
11-15-2021 11:09 AM
Hey Crustacean,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
11-15-2021 11:17 AM
Hi Jake,
No it’s still unable to connect. Please could you advise how to get this fixed - there is no answer on the customer service line.
Thankyou
12-28-2021 03:55 PM
same can not connect