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Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Heat Link in North America
Hi all, Does anyone know if Heat Link is available in North America and which thermostats, exactly, it comes with? I'm in Canada and this sounds exactly like the feature I would need for an in-floor hydronic radiant heat system. Ideally, this would c...
Nest thermostat 3 screen won't turn on
Hello everyone, this is my issue with the thermostat. Information display on the appModèle: Display-3.4Modèle du support: unknownNº de série: 09AA01AC511703CSIdentifiant de l’appareil: Logiciel: 5.9.5-2Dernière mise à jour: JamaisMAC Wi‑Fi: MAC: 6416...
Resolved! Compatibility with Ditra-Heat electric floor systems
Hi everyone, I'm trying to determine if the Nest Thermostat is compatible with Schluter's Ditra-Heat electric floors which we are going to use in our bathroom. This is a very common electric floor system used in Canada and works with an electric cabl...
Left over wires
see below picspurchased a new nest thermostat for our home. Home is 2 years oldSystem had a Honeywell thermostat beforei have a heat pump w/ AC all electric no gas.installed nest thermostat but had wires left over. The pink and gray wires that went i...
Heating in Cool Mode - Heat Pump set correctly
I installed a Nest Learning Thermostat on my new house in April 2022 after having had a Nest Learning Thermostat at my previous home for 10 years. My new house has a Heat Pump, which is new to me. Everything with the thermostat has been working fine ...
Resolved! W5 error. Nothing working
I’m more than frustrated at this point. I am getting the W5 error code on my nest E thermostat and nothing seems to work. I have tried resetting my thermostat, I’ve tried manually entering in the Wi-Fi network I’ve tried, I’ve tried changing the batt...
Resolved! Compatibility
Hi All, After seeing some beautiful Nest thermostat pictures online, I got all excited about replacing my current thermostat. However, all my excitement was met with a sudden hard stop after I saw the word "compatibility" moments before I was about t...
Nest thermostat compatibility
The online compatibility checker says to contact customer service to see if my system is compatible
Add Quarter Degree Adjustment Capability in Nest Thermostat App
Feature Request: Add Quarter Degree Adjustment Capability in Nest Thermostat AppSince I have been using the Nest thermostat for quite some time now, I find I am moving the dial a quarter adjustment at a time. Those little marks between two degrees, t...
Resolved! Thermostat learning next overheating and a fire risk
How do you contact the complaint team at google nest?I have spent the last 28 hours with google customer care regarding our new nest thermostat which is over heating shutting down and becoming a fire risk. This urgent matter has been passed pillar to...
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