Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Cannot log in nest using my IPhone.
About a week ago my wife and I were not able to log in to the nest.. we have a 2nd Gen Nest which we’ve had for years with no problems till now. I changed password and used the google account to log in. I get the house icon on my phone but when I cli...
Moved house and taken router
So. I have moved out our house and taken the router to the new house. I did nothing to the thermostat my question is now it is to late reset it what happens with the new owner when he puts his router in? Will he be able to reset it or will I have to ...
Home/Away mode severely bugged. Please help.
Good Afternoon. I have a Neat learning thermostat E and it is perhaps the worst piece of Google tech I've ever purchased. I am extremely frustrated and am seeking help to remedy the situation. I work from home ( in my basement ) and during the day th...
Wifi not working on thermostat
Wifi stopped working on my Google Nest Gen 3 thermostat. It worked fine since I purchased it about 1 year ago. I've have a message saying 'nest.com/w5'. I went through the troubleshooting list (and others) but a restart reports the same mssg. The the...
Resolved! Turning off Eco mode on the cheaper Nest thermostat
I'm trying to figure out how to turn of Eco on the cheaper Nest thermostats (not sure if it matters which thermostat). I have searched but the instructions don't seem to be accurate. Its all for the Nest app, and these cheaper ones use the Google Hom...
Rush hour rewarss
For the love of everything that is holy why in gods name can I not unenroll in rush hour rewards? I called my utility provider who said i need to reach out to google who only ever says they are having higher than normal call volumes so i can never ge...
Nest thermostat
I have an existing nest thermostat where the battery keeps going bad so I am replacing the nest thermostat with a new nest thermostat. Should I remove the old nest thermostat before adding the new one in the nest app.
Heat pump wiring issue...
I'm trying to get a Nest Learning Thermostat to work.I have a Trane heat pump. (My system is electric power only, no gas.)Before I purchased, Nest support told me my system WAS compatible and I was given wiring instructions.Installed it, and cooling ...
Missing replacement thermostat
My Nest thermostat developed a W5 error and Google asked me to send it back. They promised a replacement within 10 working days. Their warehouse acknowledged receipt of my return on 19 July, but since then I have heard nothing from them. I have conta...
Why does my nest thermostat keep going offline?
Can someone please help! My nest thermostat keeps going offline. I make sure the batteries are always fresh and I’m able to use the actual thermostat. But the app will go offline every once in a while.. it’s so annoying because I have never been able...
