Nest thermostat in new home

[Shelljane]

We just moved into a house that has a nest thermostat. The previous owner has left it with their settings still on and says connect to thief app . There is a reset option but am worried I do this then it will loose all the settings for the heating and won't connect to the boiler . Will this happen or will it just delete the older users schedules settings and app access ect ?

[CBFox]

https://support.google.com/googlenest/answer/9248184?hl=en&ref_topic=9361967

This article has a subsection discussing what to do if there's already a Nest in your house.  First figure out which model you have, then scroll down to that model's section on the page and look for "If you moved into a home with a Nest thermostat already installed".  It's true, as you speculate, that if you're forced to do a factory reset, all the settings will be lost and you'll have to start over as if it were a brand-new Nest.

[Markjosephp]

Hi folks,

I wanted to stop by and see how I could help.

Thanks for the assistance, @CBFox.

@Shelljane, I'm checking in to make sure that you've seen CBFox's response with the troubleshooting guide. How's your thermostat? Were you able to connect it to your account? If you haven't yet, try the steps here:

For Nest Learning Thermostat or Nest Thermostat E:

1. Go to Settings > Reset > Account Connection > Reset.
   1. This will only remove the previous account connected.
2. After the reboot, reconnect it to your Wi-Fi network.
3. Then go to the Nest App option > QR Code or Entry Key.
4. Open the Nest app and proceed to add the product.

For Nest thermostat:

• Go to Settings > Account > Disconnect.
  • If not available, continue with the reset.
• Check out this guide on how to set up the Nest thermostat.

Let me know if that helps.

Best regards,

Mark

[Markjosephp]

Hi Shelljane,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Best regards,

Mark

[Markjosephp]

Hello Shelljane,

It has been a few days since the last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.

Best regards,

Mark