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Nest thermostat incorrect location set time

Paul12
Community Member

I have two Nest thermostats that are exactly two hours behind. I can temporarily rectify this.m by changing my address in Home Info via the app to my neighbour’s house but it eventually reverts back. I’ve had the thermostats for over a year and has only started happening the past fortnight.

 

Any suggestions please? Thanks!

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi Paul12,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with the date and time of your Nest Thermostat. You mentioned that you've changed the address but it's reverting back. Is the original address set on a different time zone?

 

Looking forward to your response.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Paul12,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

 

EdwardT
Community Specialist
Community Specialist

Hi Paul12,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward