My Nest Learning thermostat keeps going offline. We reset the Wi-Fi connection and it works for a few hours and then goes offline again (and again, etc.). What do we do to fix this? Thanks.
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when I installed a new HVAC system 6 months ago the installer connected it for me to where the former thermostat was. He connect all the appropriate wires and it has been working fine for the last 5 1/2 months. Just in the last 7-10 days has it been intermittently disconnecting from the Wi-Fi in my house. Everything else connected to my Wi-Fi works fine.
Hello, how have you managed to sort this problem? For me Thermostat is all connected and working, however, on the app it shows OFFLINE and when it connects (usually when I get home and check the connectivity at the thermostat), it says that the HEAT LINK is offline. I have had this issue since I moved into the flat. I have even changed the batteries to see if that would solve the problem but it did not. Could you please let me know if you managed to solve your problems and if so how? Thanks!
I wanted to stop by and see how I could help.
Thanks for the help here, @Patrick_Caezza.
Could you please check your thermostat's power readings? Go to your actual thermostat's Technical Info settings and then select Power. Also, from what country are you posting?
I'll look forward to your response.
Hi there! @michald Could you please send a picture of the power readings from where Mark indicated, and one from Settings > Technical Info > Network?
@Skshowell, I'm sorry to hear about it, but I'm here to help. Could you please be more specific? The thermostat disconnects from Wi-fi intermittently or it is showing as offline in the app even if the thermostat itself says it's connected?
Hello there @michald!
I've sent you an email. Please let me know once you've responded to it. Also, in the mean time can you please create another structure in the Nest App, remove the thermostat from the old structure and add it back to the new one to see if there is any change?
Many thanks, Oana.
Batteries are good, all other wi-fi devices are up an running. Nest Goes offline every couple of days. The nest is behind a 60inch Sony TV so gettind access is not easy. ATT says problem not in the internet, but my internet can drop for a second. When it drops the Nest MAY go offline but not all of the time.
How to diagnose?
Thanks for the update. I'd love to help.
@edwkramer, the power readings of your Nest Thermostat are all fine.
@jtowne, connection interference could cause your thermostat to go offline in the app such as Cordless phones, Bluetooth devices, and baby monitors and other Wi-Fi devices. Is there any instance that your thermostat shows a low battery?
@edwkramer, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
Thanks for lending a hand, Dan, Jenelyn, Oana, LarisaL, Paul_R, AlexD, Patrick_Caezza, and Mark.
I have to restart my Nest 2 or 3 times per week. It gets disconnected and will not respond. I think it is because my internet goes done quite often, sometimes momentarily. I live in a senior apartment in North Hollywood and am stuck with ATT internet. I had an ATT technician come to the apartment and of course the internet was rock solid. I am looking for an app for either my iPhone or PC to monitor the internet an give me a record of hoe often the internet stops. I spent a week on 2 apps and after messing with them, I discovered that they were only Enterprise apps. After I an get an app and determine that is is the internet, I can call ATT and stick the report in their
If it proves not to be the internet, then I don't know what I can do
I am having the same issue. It just keeps going offline randomly. Usually occurs while I’m at work then I come home to a 76° house. New batteries. Factory reset. Amazing internet. All wiring is good and connected with good power. Nothing else disconnects. It happens twice a week. Never on the weekends while I am home. I don’t know what else to do and Support isn’t that great.
I’m having same issue! Intermittent offline on app. ALL my other devices, including blink, garage door, laundry, TV, etc. all work great from my phone. It worked fine for 2 years and now it goes offline intermittently constantly. I’ve looked at all settings and tried restarting router and app. Router and app are 10 feet apart. Can Google help or what?? Seems it’s a software bug?