02-01-2024 07:09 PM - last edited on 02-05-2024 10:04 AM by Lance_L
Moderator edit: Subject updated for clarity and findability.
Hello my device is not connected to Wi-Fi and I’m unable to unlock the device how to reset manually?
02-05-2024 10:02 AM
Hi Mian797,
Thanks for reaching out to the Google Nest Community. I’m sorry to hear that you’re having issues with your Nest thermostat. Don’t worry; help’s here.
A few questions: what model of Nest thermostat do you have? Is there an available personal computer (Windows, macOS, or ChromeOS) and a USB cable that you can connect to the back of the thermostat display?
While the thermostat display is locked, you won’t be able to reset the device. If you have the Nest Thermostat E or the Nest Learning Thermostat (2nd gen and 3rd gen), follow the steps below:
Let me know how it goes.
All the best,
Lance