Nest thermostat saying it is up to date even though it is not.

[maa100]

I have a mirrored display nest thermostat. It works fine, and has a C wire. When I try to update it, it says “Up to date”, even though it’s on 1.1-9, which isn’t the latest. Is there any way for it to work?

[Patrick_Caezza]

Have you tried any of these steps?

Troubleshooting

If a new software version is available for your thermostat but it hasn’t updated, it could be caused by one or more of the following: 

• Your thermostat is not connected to a reliable internet connection through the Wi-Fi network. Your thermostat or the app lets you know when there’s a connection issue.
  Troubleshoot Wi-Fi issues for Nest thermostats
• The battery charge is below 3.7 volts. If so, your thermostat waits until the battery is charged enough to update its software.
  Troubleshoot power issues for Nest thermostats
• The heating or cooling system is running. Turn your thermostat off to check if that fixes the issue.
• There’s a problem with the wiring. You need to fix any wiring issues before your thermostat can update its software.

Note: Some thermostat models can receive updates regardless of whether it has been added to an account in the app, as long as it’s connected to Wi-Fi.

[MelbaDT]

Hey folks, 

Thanks again for helping, Patrick_Caezza. 

maa100, chiming in here to ensure you've seen Patrick's response above. Should you have more questions, please let us know. 

Best, 

Melba

[MelbaDT]

Hey maa100, 

How's it going with your thermostat now? Feel free to reply back to this thread if you have more questions about this. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba