Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Resolved! Wiring compatible?
Is my wiring system compatible with the Nest E thermostat? The compatibility checker said my wiring was uncommon and I should ask here. It seems that the B, G, Y, W, and R are in use. Max load 1A/24VAC.
New computer trying to connect to nest thermostat
The NEST thermostat was working perfectly across a number of devices. I changed the Windows computer and tried to connect to the thermostat and unable to access as no entry key showing on the Thermostat. If I reset does that impact on the other devic...
Nest keeps turning heat on when set to very low temp on cool
Why does this freaking thermostat keep turning my heat on when I have it set to cooling only? It keeps turning it on every morning at the same time. I reset it and deleted all scheduling. It keeps doing it!!! Will google refund my heating bill? I’m s...
Boiler turns on unexpectedly
Hi thereI was wondering if someone could help me please.For a while now, my boiler starts up for a short period of time. I think max 5 minutes but it is difficult to tell as the boiler is outside. I think it happens at least 3 or 4 times of day but a...
Heat Link distance to Thermostat
Having read through your information I understand it isn't possible to boost the signal between the Heat Link and the Thermostat. This is a bizarre technical oversight, if as you suggest, I move the thermostat closer it will read a different temperat...
Urgent - No power to heatlink
Hi, went to turn heating on last night but received H71 error on thermostat, when trying to reset Heatlink, it’s not presenting any lights at all. I can see this is a common fault; I have tried to contact nest by phone and chat but it just tells me t...
Re: Nest thermostat off but furnace fan won't stop running
I am having the same issue. The furnace thermostat has been turned off during the summer and is still off, but the fan spontaneously started running intermittently yesterday morning and continued to run on and off. I tried unplugging the furnace for ...
