Nest thermostat won’t connect to wifi

[Joe7]

I’ve had the Nest Learning stat for 2 years. It’s worked fine but the other day it stopped working with the nest app and I reset it, deleted it from the app, tried adding it, it won’t add because it won’t connect to wifi. I’ve reset my router. Not sure what else to do. Please help. @MelbaDT 
thank you

joe 

[Mortez]

Same issue just occurred.  Have 2 thermostats in house and one can't see any wifi SSIDs at all.    Is there a known issue or just bad luck?

[MelbaDT]

Hey there, 

Sorry for the delay but thanks for reaching out. I have some questions to better understand what's going on. 

1. Are you getting specific messages or codes on the Nest app or thermostat's displays when trying to get them connected to your WiFi network? 
2. If there are, what are they?
3. Is it possible to have them connected to other WiFi networks or a mobile hotspot then observe how it goes?

Keep me posted. 

Best, 

Melba

[Joe7]

Hey thanks for the answer. I haven’t tried connecting to a hotspot from my phone. The thermostat says it can’t find a network, my phone can find a few networks, even my neighbors. It’s like the thermostat lost the feature of finding a network. I typed in my network name and it says it can’t find it or can’t connect. And my phone and iPad are connected to the network I’m trying to connect the thermostat too. What should I do? Thank you. 

[MelbaDT]

Hey Joe7, 

Got it — has this thermostat worked on this same WiFi network before? If yes, were there recent changes made on the thermostat itself or your WiFi before this started happening? Also, do you have a dual band router? 

Best, 

Melba

[MelbaDT]

Hey folks, 

Checking back in — how's it going with your thermostats now? Let me know of the answers to my questions above so we could keep the ball rolling. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba

[Joe7]

Hi. I bought a new thermostat and it’s working fine. Thank you for checking on my issue. 

[MelbaDT]

Hey there, 

You're welcome and I'm glad to hear that you now have a working thermostat. Feel free to reach out again should you anything comes up.

Cheers, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba

[Mortez]

Had to replace my unit as well.  Kinda lame to have wifi die on the unit after just over 2 years of ownership...  Is there a systemic issue?  There seem to be a lot of posts about this in the archives.

[MelbaDT]

Hey Mortez, 

Thanks for your feedback and we understand how you feel. Rest assured that we'll pass this along to the team. 

Best, 

Melba

[MelbaDT]

Hey folks, 

Since it's been a while since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Best, 

Melba