Nest thermostat

[MichelleCooper]

Getting the dreaded M5 error message and I have tried all the fixes and nothing works.  Any idea how to get help?

[EdwardT]

Hi MichelleCooper,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this. What type of Nest Thermostat do you have? Also, could you share a photo of the exact message that you're getting?

Thanks,

Edward

[MichelleCooper]

Here is a photo of the Nest, I have followed all the directions online to clear the error and can not get rid of it.  Even had my heating engineer to the house, and they cant understand why it doesn’t work. Every appliance in the house is connected to the Mesh and all work fine.

Sorry, but can not see how to insert my photo on this forum.  The icon of a camera does not give me an option to insert the picture… it says wifi connection error nest.com/w5

Spoiler

[MichelleCooper]

 Here is the pic, allowed me to attach in another message, weird.

[Markjosephp]

Hi there,

I appreciate the assistance, @EdwardT

@MichelleCooper, thanks for letting us know all the possible steps you've tried. To better discuss this, please fill out this form and let us know once you're done.

Best regards,

Mark

[Markjosephp]

Hey MichelleCooper

I'm checking back in. Were you able to fill out the form? I'd be glad to hear from you, and I'd like to make sure everything is being taken care of.

Best regards,

Mark

[MichelleCooper]

• I did fill in the form and submitted a few days ago

[Markjosephp]

Hi MichelleCooper,

Sounds great! Thanks for getting back to us.

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

Best regards,

Mark