cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest v3 update … current version 5.9.5-2

GM74
Community Member

My nest is not able to update beyond 5.9.5-2

It says no updaye available.

What am i doing wrong?

23 REPLIES 23

Jhonleanmel
Community Specialist
Community Specialist

Hi GM74,

 

Thanks for posting ― let's get this sorted out.

 

A few questions: what Nest device do you have? What message does it show you? 

 

Check this guide on what to do if your device is not updating: Nest Thermostat unable to update software

 

Keep us posted.

 

Thanks,

Mel

Hi GM74,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Mel

GM74
Community Member

No it didn’t help. When i check for updates it says: no update available. 
Dont know what to do next

Jake
Community Specialist
Community Specialist

Hey GM74,

 

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey GM74,


Thank you so much for filling out the form. I am showing a case ID for you, and our Team should be in contact with you via email from here. Please be on the lookout for that, and let me know if you have any trouble finding that. 

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey GM74,


I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake

GM74
Community Member

Dont understand.. i still have no solution to my update problem

Jake
Community Specialist
Community Specialist

Hey GM74,


I am sorry to hear you have not heard from our Team as of yet. I know this is not an ideal situation. I will be sure to review the case, and ensure you are getting an email from our Team. Please be on the lookout for that, and let me know if you are having any trouble seeing that.

 

Best regards,

Jake

GM74
Community Member

Didnt receive any mail or any contact whatsoever. 

EdwardT
Community Specialist
Community Specialist

Hi GM74,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

MickinMerton
Community Member

I have exactly the same issue, will not upgrade beyond 5.9.5-2.   I would guess that the code has branched and the version 5 branch is only receiving bug fixes, the version 6 branch is perhaps for later hardware.  In which case 5.9.5-2 is the latest fix for my hardware.   If this is the case then this should be made clear.

Hi MickinMerton,

 

Have you had the chance to try the steps suggested above? If so, how was it?

 

Best,

Mel

Bartlorre
Community Member

I have the same issue I'm living in Belgium. 

Disconnected my Google account and reconnected. Reset the networkconnection restart the device. Nothing helped. Last uodat is 5.9.5-2

Jhonleanmel
Community Specialist
Community Specialist

Hi Bartlorre,

 

Thanks for letting us know. Could you try to set your Nest Thermostat to 'Off' mode then update your device?

 

Let us know how it goes.

 

Best,

Mel

Bartlorre
Community Member

You mean heating to "off"?

It is off at this moment and says the software is up to date... 

Jhonleanmel
Community Specialist
Community Specialist

Hi Bartlorre,


This link will help you on setting your Nest Thermostat to 'Off' mode: Nest Thermostat Off mode

 

Best,

Mel

As already said... It is in off mode. But not updating. I think we are not the only People with this problem...

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

 

@GM74, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

@Bartlorre, thanks for getting back to us. Are you still able to use your Nest Thermostat as intended?

 

Best,

Mel

GM74
Community Member

I had contact. Seems like my thermostat is up to date according support.

because i am in europe . 
Funny that all versions above mine dont apply to the european market.

 

Jhonleanmel
Community Specialist
Community Specialist

Hi GM74,

 

Thanks for getting back to us. Let me know if your have other concerns so I can help you out.

 

Best,

Mel

Hey GM74,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hi GM74,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel