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Original Poster: Olga Turner-Perez
My thermostat randomly stopped connecting to wifi. From a simple search I see that it’s a know issue with the wifi chip. I spent hours this morning chatting with nest support, doing all the troubleshooting I had already done on my own, to be told they will not replace unit because it’s out of warranty even though it’s a known issue with their products wifi chip. They refused to connect me to their boss & told me I needed to buy a new thermostat & they assured me the new one would work. In what world does that make sense? I will definitely be recommending that no one purchase any nest products in the future because nest won’t stand behind their quality.
