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Nest works but does not start the boiler.

GMahaut
Community Member

My boiler does not start anymore when turning the temperature on Nest. nest seems to be connecting fine to the device but does not start the boiler. 

 

any idea?

4 REPLIES 4

Fredsie
Community Member

Hi, the community would like to help but you provide no details of the issue. Is this a new installation that has not yet worked, or has it all been working properly and suddenly stopped working? What do you mean when you say "Nest seems to be connecting to the device" - which device? How do you know it's not connecting? What kind of boiler do you have (combi?) Have you tried pressing the button on the base unit - does this start the heating?

DragosC
Community Specialist
Community Specialist

Hi there @GMahaut.

 

Thanks for letting us know. Could you please share more details with me?Could you tell us please when did the situation start occurring first and when was the thermostat installed? 
 

DragosC
Community Specialist
Community Specialist

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

AlexD
Community Specialist
Community Specialist

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.