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New Nest says WiFi disconnected

CaymanMark
Community Member

My contractor installed a Neat thermostat. 
it says WiFi disconnected. Therefore I can’t get it to pair with my phone. It doesn’t show up as an option on my phones Bluetooth. I have an IPhone 13

6 REPLIES 6

Catalinaw
Community Member

This is happening to me too. Iphone 13 pro

anengineer
Community Member

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for your suggestion and for providing the link, anengineer.

 

CaymanMark and Catalinaw, sorry for the delay but thanks for posting. Are you still experiencing this message on your Nest app? If yes, what type of Nest thermostats do you have? Also, could you provide a rundown of the steps you've tried so we could pick up from where you've left off?

 

Best, 

Melba

Main thing is look for a W5 "error" on your display.  If you have that error even Google replaced mine. Though the thermostat functions as a regular thermostat it could not connect to ANY wifi.  After a chat Google traded me a working unit for the on wifi would not work.  My thermostat was less than one year old when it failed.  I have a nest learning thermostat 3rd generation.

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for answering again, anengineer. 

 

Catalinaw and CaymanMark, how's your Nest thermostat now? Still need our help?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community

 

Best, 

Melba