05-16-2022 11:45 AM
I got a brand new Nest thermostat. When installing, the Nest display did come on when the battery tab was pulled, but now will not even with a change of batteries. It will not connect to the Google home app and I have never been able to connect it. Is it dead? Is there some way to test it?
05-21-2022 02:54 PM
Hi Eg1,
Thanks for reaching out. I'm sorry to hear that you're having an issue with your new Nest Thermostat. I'd love to know more about this and I have a few questions:
You could also click on this link for some troubleshooting steps you could try to isolate the issue.
Thanks,
Edward
05-24-2022 03:48 PM
Hi Eg1,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
05-28-2022 12:17 PM
Hi Eg1,
Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward