New Thermostat wont add it to my account

[tamulloy]

Help,

I’m adding a new thermostat I scan the code my phone and the thermostat are on the same wifi as other Thermostats.

A screen comes up looking for other products to assist and it shows a camera & thermostat picture and looks like it’s looking for one of the camera on the account but there are no cameras on this wifi network and it never installs.  It gives me a TD030 code

What am i doing wrong ?

[aatienza]

Hey tamulloy,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of thermostat do you have? What’s the color of the LED status light? How far is the device from the router? Also, Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal.

You can follow this link for additional steps.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie