New Trane heat pump & Nest thermostat

[Marcicarnes]

We just had a new 5 ton Trane heat pump installed and it was connected to the Nest Thermostat we had previously.  The system cools but the fan runs continuously.  We’ve tried turning it off in the Settings, but it keeps running.  Perhaps it’s not wired correctly?  

 

 

 Any help, guidance or suggestion, are greatly appreciated.

[Markjosephp]

Hello Marcicarnes,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

It's most likely a wiring configuration issue after the installation. By any chance, were there any changes to your thermostat's wiring? If so, could you please verify the bare (brown) wire's purpose, as I can't see it in the control panel photo? 

I'll look forward to your response.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mark

[Marcicarnes]

Thanks, we installed a new Nest thermostat and that fixed the issue!…..thanks for following up with us.

[Alex_S]

Hello Marcicarnes,
 

Awesome — glad to hear that the issue is fixed. It looks like I can consider this one complete, so I will lock the thread soon. Feel free to create a new thread if you have other questions or  concerns in the future.

Cheers,
Alex