New nest won’t connect to nest app / old sensor won’t connect to Google home

[Connor]

Bought a nest for my new house. It won’t connect to the nest app. Despite multiple attempts it doesn’t offer a code to connect to nest app. I am only able to connect to Google home app. 

I have an old nest sensor. This won’t connect to Google home app only nest app. 

as a result I have invested into a nest “ecosystem” that doesn’t provide functionality. Please help!

[EdwardT]

Hi Connor,

Thanks for reaching out. I'm sorry to hear that you're having issues with your Nest Thermostat. Could you tell us which type of Nest Thermostat you have?

Thanks,

Edward

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Edward's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Edward.

Regards,

Ryan 

[Connor]

Nest thermostat E

[Ryan_G]

Hey Connor,

Thanks for the reply and we're sorry for the delay here.

Could you share a photo of your current wiring configurations with your Nest Thermostat E? I'd like to check the settings as we may need to select the right heating or cooling systems from the settings.

I hope to hear from you soon.

Regards,

Ryan

[Connor]

Sure. How can I send a photo?

if it helps I have:

Yellow to y

blue to c

white to w

green to g

red to r

nothing to ob 

[EdwardT]

Hi Connor,

Thanks for the response. You can find the Entry Key on your Nest Thermostat E by pressing your thermostat display to open the Quick View menu> Turn the ring and Choose Settings> Turn the ring to Nest app and press the ring to select it> Select Get Entry Key to retrieve a unique entry key.

Thanks,

Edward

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Edward's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Edward.

Regards,
Ryan 
 

[Jake]

Hey all,

I wanted to check in and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake