09-09-2021 04:15 PM
I have a next learned thermostat and I can’t control it from my phone anymore
09-09-2021 04:21 PM
I can’t control my thermostat from my phone anymore
09-16-2021 02:47 PM
Hey there James587,
Sorry to hear that you're having issues with controlling your thermostat from your phone, I know it can be frustrating but I'm happy to look into this for you.
This happens primarily when your thermostat can not connect to the network. Are you seeing any error messages?
I would suggest reviewing this article to view the troubleshooting steps that you should go through.
Please let us know if you have any further questions.
Best regards,
Garrett DS
09-22-2021 12:17 PM
Hey James587,
I wanted to reach out and see if you still needed any help? Please let me know.
Best regards,
Jake
09-23-2021 01:42 PM
Hey James587,
It's been a few days since the last reply, so I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake