No Alerts upon AC failure

[JayT]

Recently my AC failed, but kept running.  The house reached 92 degrees (we are in Florida).  I just happened to check the house temperate on the Nest app as we were away for the day.  I estimate the AC was running for about 10 hours in this condition.  I received no alerts.  From my reading I see that at least one alert should have been sent that the AC was running, but not cooling.  The safety temperature cannot be set below 95 so I would not have gotten that alert.  I see that there are various conditions that send alerts, but I don't get any.  When I look under Notifications the only item is a change filter reminder.  I verified under my phone notifications that I am set to receive notifications from both Nest and Google Home.  How can I get alert notifications on failures?  Also, assuming I get the alert notifications working, I would really like to know the house is heating up before 95 degrees.  Is this possible?

[GabrielaG]

Hi @JayT,

Thanks for reaching out to the community. I'm sorry to hear about the failure of your AC and Nest Thermostat, and that you didn't receive high-temperature alerts. I'm glad to help. 

I appreciate your effort checking your phone settings in the app. To assist you in troubleshooting, could you please provide the following information:

• What type of Nest Thermostat do you have?
• What was the issue with the AC before the temperature reached 92 degrees?
• Are there any error codes on the Nest Thermostat screen or in the app?
• Have you already tried any troubleshooting steps with the AC or thermostat?

I look forward to your response and hope we can resolve this for you soon.

Best regards,

Gabriela