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No bluetooth signal and nowhere to put Entry Key or Serial # in Nest app

DJAlbo
Community Member

We have 2 Nest cameras that have been great over the years but this Nest learning thermostat is so far, a huge disappointment.  Maybe we got a bad unit but we have not been able to connect the unit to our phones either through bluetooth or through, I guess. the Entry Key or Serial # the unit gives.

As a result, we have not been able to add the thermostat to our other Nest products, which kind of defeats the purpose of being able to control the unit from your phone.  We've tried everything on our phones, turning bluetooth off/on multiple times, re-loading the Nest app.  Anyone else having the same problem or is there a quick fix we're over-looking?

1 Recommended Answer

DJAlbo
Community Member

My wife figured it out.  I didn't know there was an individual Nest app bluetooth on/off switch in Settings. 

I only had the general bluetooth on in Settings on my iPhone and thus, never got a Nest signal there. 
Probably an easy oversight for a lot of us non-techy users.

View Recommended Answer in original post

3 REPLIES 3

Jhonleanmel
Community Specialist
Community Specialist

Hi DJAlbo,

Thanks for posting and sorry for the delay ― let's get this sorted out.

A few questions: what troubleshooting steps have you done so far with your Nest Learning Thermostat?

Best,
Mel

DJAlbo
Community Member

My wife figured it out.  I didn't know there was an individual Nest app bluetooth on/off switch in Settings. 

I only had the general bluetooth on in Settings on my iPhone and thus, never got a Nest signal there. 
Probably an easy oversight for a lot of us non-techy users.

Juni
Community Specialist
Community Specialist

Hi there,

 

I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.
 

Regards,

Juni