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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 0 replies
  • 6 kudos

Nest Learning Thermostat doesn't seem to work.

We moved in to a townhouse that has a Next Learning 3G thermostat. Summer Cooling worked fine. Winter Heating mostly worked fine, but then we hit a rock in the stream of progress. There are 2 images in this post, but since I am a merely normal human ...

JCatHHS by Community Member
  • 0 replies
  • 0 kudos


Unsure how to post photos in here, but when I ran the comparability test on our current thermostat, it said it was compatible with a Nest. When installing our Nest, I was told our system was incompatible and I could not complete the install process. ...

Heathsalz by Community Member
  • 5 replies
  • 0 kudos


`House temp 62, NEST says its 70, set to heat to 72, both the burner is lit and the compressor are running at the same time, reset the nest and it made no difference. Turned off the breaker to the ac and the furnace is heating but the nest is off by ...

haus by Community Member
  • 1 replies
  • 0 kudos

Bypass broken Heat Link

Hi anyone know if is there a way to bypass the nest heat link so I can heat our house. Came home from a day out to find error H71. Looks like the Heat Link is dead, (no lights, but there is power getting through). Tried resets etc to no avail. Thanks...

Vic10 by Community Member
  • 4 replies
  • 0 kudos

Bad thermostat

Why don't they have email support like any rational organization? My Nest, which has been iffy since day one, is now rapidly short-cycling my furnace. The furnace has been inspected, and if I turn the thermostat up or down one degree it functions per...

Nest wont send password reset to my gmail

I had a nest thermostat account a few years ago. Switched back to traditional thermostat. Now I bought the learning thermostat. When I log in i cant remeber past pw. When I hit send pw to my gmail nothing comes to my gmail account. How can i reset Ne...

dpjax123 by Community Member
  • 18 replies
  • 0 kudos

Nest thermostat showing offline in google home app

Nest thermostat shows as offline in google home app. ISP says they can see it connected to Wi-Fi.Did an online chat with google and they ended up saying to contact them when I was near the thermostat. Since I’m in Az and the thermostat is in Mn that ...

Jimaz by Community Member
  • 3 replies
  • 0 kudos
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