No lights on my heat link and no heating how do I get this to work

[Ohara]

For some reason our heat link has no lights and now we have jno heating and our thermostat has died what do we do to get heating back 🥶🥶🥶🥶

[VENTOO]

Contact Nest support via live chat. In here you can get help from Community Specialists to create a case number.

[george_t]

Hi @Ohara,

Thanks for reaching out. Like @VENTOO mentioned, you can get in touch with our colleagues via live channels. Here is a link for easier access: https://bit.ly/3o1aRK5. Or, if you like, I can continue to assist on this channel as well. Tell me how you want to proceed.

[Ohara]

Thank you. I contacted Google on Saturday and got through to a lovely lady on the phone as chat function not available. She confirmed the heat link needs replacing and even out of warranty she will arrange a new one and installation F.O.C 😁 must be a common issue but hopefully have heating this afternoon once link been replaced 

[george_t]

I'm glad to hear that. Please let me know if there is anything else I can help you with.

[george_t]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.