Not Cooling on RC or Rh

[JustDance]

Installed a new learning nest thermostat. All connected and not blowing cold air in the RC or RH connection. On the old Honeywell thermostat, I had one red wire in the R with a jumper to RC. We do have a heat pump also. 

any suggestions? It is getting hot here already in Palm Springs!

[zoeuvre]

Hi JustDance, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.  

Is there any message or code on the thermostat or on the app while you call for cooling? Do you still have a photo of your previous thermostat wiring? If so, please send us a photo of your previous thermostat wiring configuration, a photo of how you connected the thermostat wires to the Nest Learning Thermostat, and a photo of how the thermostat wires are connected to your HVAC control board. Also, collect power readings from Settings > Technical Info > Power (Battery, VOC, VIN, and lIN). 

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hello JustDance, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe