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[DB2022]

How do I reconnect the nest app to the learning gen 3 thermostat. It is currently offline. Tried to scan the qr code with the phone camera but it will not translate to the app. Any suggestions

[MelbaDT]

Hi DB2022, 

Sorry for the delayed response but thanks for posting. Let's further check on your thermostat.

A few questions — does your thermostat display show a message or a code? When trying to reconnect it back to your Wi-Fi network, are you getting specific codes or message on your Nest app? Also, were there recent changes made it's setup or on your Wi-Fi network? 

Please go through the suggested troubleshooting steps here then let me know what happens. 

Best, 

Melba

[MelbaDT]

Hey there, 

Still need help with your Nest thermostat? Let me know if you do. 

Best, 

Melba

[Jake]

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake