Old email, can’t get into account

[Jombi21]

Hello! I tried the advice to a similar thread. I think I need live assistance to reset my nest password. There’s no getting back into the old email. 

[MelbaDT]

Hey Jombi21, 

Thanks for posting and sorry for the delayed response.

Could you provide more details about what's going on? You want to reset the password of your Nest account as you're unable to login, right? Also, are you using a migrated Google account or a non-migrated Nest one? 

Tell me more so I could take a look further into it. 

Best, 

Melba

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thanks,

Ryan

[Jombi21]

Hello! 
yes, I cannot access my account. The forgot password goes to an old account without anyway of gaining access. 
I’m not sure if it’s migrated. I don’t think so since I’ve been locked out for a while.

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan

[Ryan_G]

Hi Jombi21,

Thanks for the reply and we're sorry for the delay.

If your account is not yet migrated, it'll ask you to migrate your old account to Google. Check out this link to know more.

Regards,

Ryan

[Ryan_G]

Hey Jombi21,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Jombi21]

hello! I can’t migrate because it’s can’t login to the app because the password reset is associated with my old, inaccessible email.  

[Jombi21]

Actually, I put in the right password and then the verification code is sent to the old email.

[Ryan_G]

Hi Jombi21,

Thanks for the reply.

Since you were no longer able to get access to your old email, the other way to do this is to create a new Google account and associate your devices with it.

I hope this helps.

Regards,

Ryan

[MelbaDT]

Hey there, 

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba