If you don't have access to the email address and password used to set up your thermostat, you have the option to reset it's account connection settings. Once done, you can proceed and set it up to another account. Here's a guide: https://bit.ly/2Oai5yw
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
