Password recovery verification vide not received

[YP]

Hi there

I have been trying to reset my NEST password as I seem not to remember my old one (it used to be saved but seems to not anymore). Anyway, I can request a new password,  receive an email, can set the new password, but do not receive the verification code to my mobile number, despite it still being the same. I can't find any alternative ways to receive a verification. Urgent help please  as I would really like to adjust my heating while away, thank you!

[Markjosephp]

Hello YP,

I'm sorry to hear about the issue you're having when signing in to the Nest App, but I'm happy to help.

Give these steps a try:

• Uninstall and reinstall the Nest App.
• Reboot your phone for at least a minute.
• Try "Sign in with Google" and "Sign in with Nest" options.
  • Make sure to use the email account associated to your Nest device.
• Then, try forgetting the password again.

Please let me know if that helps, or if the issue still persists.

Thanks,

Mark

[Jake]

Hey YP,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey YP,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake