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Phone icon on nest thermostate cant do anything 😤

Nishka23
Community Member

Can any body help please I have a phone icon on the nest thermostate and I can't do anything with it I have the app on phone but nothing and it won't do anything 

2 REPLIES 2

Jake
Community Specialist
Community Specialist

Hey Nishka23,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Nishka23
Community Member

Hi I  have still not got this set up as I can't connect it to the boiler and the small round hub all it keeps showing is a g and won't let me do anything even when I scan the bottom of its all its says is unable to connect to WiFi when my WiFi is fine and the one that goes on the wall dont understand as my old one is wireless they is no wires at all