01-29-2022 08:42 PM
This past week my Nest stopped working with a power error. I called and had someone come out to fix it and it was a blown fuse in my furnace, which I just replaced in October. It was fixed and worked. Now today, I get the same error and same issue. So not only is my Nest not working, it is breaking my furnace. This Nest is 3 years old. It would be one thing if it just stopped working and I could replace it with the old thermostat, but it keeps breaking my furnance so now I am $200 down from having to get it fixed twice and it keeps breaking when it's zero degrees outside. So thank you for a **bleep** product.
02-06-2022 07:51 PM
Hi tdsaint,
Thank you for reaching out and we're sorry to hear about what happened.
We could further check by getting your case number from your interaction with us.
I hope to hear from you soon.
Regards,
Ryan