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Poor Quality

jess517
Community Member

This past week my Nest stopped working with a power error. I called and had someone come out to fix it and it was a blown fuse in my furnace, which I just replaced in October. It was fixed and worked. Now today, I get the same error and same issue. So not only is my Nest not working, it is breaking my furnace. This Nest is 3 years old. It would be one thing if it just stopped working and I could replace it with the old thermostat, but it keeps breaking my furnance so now I am $200 down from having to get it fixed twice and it keeps breaking when it's zero degrees outside. So thank you for a **bleep** product.

1 REPLY 1

Ryan_G
Community Specialist
Community Specialist

Hi tdsaint,

 

Thank you for reaching out and we're sorry to hear about what happened.

 

We could further check by getting your case number from your interaction with us.

 

I hope to hear from you soon.

 

Regards,

Ryan