Power Surge on incoming supply has resulted in my Heat Links no longer functioning

[TCuilinn]

Hi, 

I just had an electical supply issue where the incoming power to my house was supplied at a higher voltage than normal, and it appears that has stopped my Nest Heat Links (I have 2 controlling 2 Zones of heating) been able to communicate with the Thermostats or even allowing manual operation via the heat link buttons.  

I had an electrician inspect both and he reported both are dead and will need to be replaced.

Can you help provide me some advice on how/where I can purchase replacement heat links (x2) so I can get my heating system operational again?

Thank you.

[Frustratedddd]

Ebay is your best bet and quickest.

[Derickf]

Hi @TCuilinn,

I’m sorry to hear that your Heat Link is not working due to an over-voltage. This situation needs to be escalated to a higher team. In order to receive further assistance, please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Regards,

Derick.