10-23-2022 05:37 AM
I got a new phone and am trying to reconnect my existing Google nest thermostats to wifi
how do I do it?
10-23-2022 09:24 AM
Getting a new phone should have nothing to do with your thermostats accessing Wi-Fi; they should still be connected to Wi-Fi. And if you log into the Google Nest app and to the Google Home app on your new phone with the same credentials you used on your old phone, you should see your thermostats.
10-23-2022 05:34 PM
I agree however they will not reconnect
the connect for a second then disconnect
10-26-2022 05:38 PM
Hi folks,
@MplsCustomer, thanks for the help!
@Dnittel, thanks for reaching out. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Thanks,
Edward
10-26-2022 07:03 PM
Hi
thanks for getting back
-I can control the thermostats stand - alone
- yes to the email
- they reconnect then disconnect something like cannot recconnect at this time
10-27-2022 06:39 PM
Hi Dnittel,
Thanks for the update. Could you check if your Nest Thermostat is still connected to an account? You can find this by going to Settigs > Technical Info > Account.
Thanks,
Edward
10-27-2022 07:01 PM
i looked on google home & nest apps can’t find what you are asking for
11-01-2022 04:36 PM
Hi Dnittel,
Thanks for the response. You can find this info on the settings of your Nest Thermostat itself.
Thanks,
Edward
11-04-2022 04:39 PM
Hi Dnittel,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
11-09-2022 11:49 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake
11-09-2022 12:27 PM
Thanks both are reconnected however i sometimes get a code that they arent getting enough power. but my original ask is resolved.
11-09-2022 02:06 PM
Hey Dnittel,
I am glad to hear they are both reconnected. If you are getting a power message on your device, there is a chance you may need to have a C wire or Nest Power Connector installed to your system if you do not already have either of those. This will ensure the device is always getting power.
Best regards,
Jake
11-12-2022 02:24 PM
Hi folks,
Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.
Best,
Mel
11-13-2022 02:27 PM
Hi everyone,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Mel
11-14-2022 03:43 AM
Yes thank you
good on this end
11-14-2022 09:03 AM
Hey Dnittel,
Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
Best,
Mel