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Reconnecting to wifi after being gone

Jette
Community Member

We turned off our wifi as we were going to be gone for several months. I've turned the internet/wifi back on now but my thermostat doesn't appear to have reconnected.  When we've turned it off to reboot the wifi at home, it automatically connects but now it's not. Is this something that has to be done on-site or should is automatically try to reconnect? We're not home yet.

7 REPLIES 7

MelbaDT
Community Specialist
Community Specialist

Hey Jette, 

 

Sorry to hear about your thermostat and also for the delayed response. 

 

I'm afraid that we would need you to be on the same location as the thermostat. This is because we might need more details on what is happening on the device as well as the steps that we'll be doing require you to be beside the thermostat itself. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in should you still have some questions here. Let us know by replying to this thread.

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba

Jette
Community Member

I discovered that the wifi had been unplugged. Once it was plugged in, the nest connected right away. Thanks

MelbaDT
Community Specialist
Community Specialist

Hey Jette, 

 

Thanks for getting back to us and we're glad to hear that your thermostat is back to working as it should. Feel free to let us know if you have further questions here. 

 

Cheers, 

Melba

Ryan_G
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Thanks for your help, Melba.

 

Best regards,

Ryan


 

Ryan_G
Community Specialist
Community Specialist

Hey there,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Have a great day.

 

Best regards,

Ryan