Replacement Thermostat

[Aleigh2016]

I got my next learning thermostat back in October of 2022. The Wi-Fi connectivity worked for about a month, and then since then, there’s been a w5 error. I have tried more than everything to get it to work. Resetting the thermostat, removing the account and readding it (which now I can’t use the app at all because it won’t connect to WiFi) resetting my router and then restarting the thermostat. Every troubleshooting method that is listed I have tried. And now it’s even worse. Now it won’t start actually heating or cooling unless I stand in front of it. I have to periodically go stand in front of it to remind it to kick it because it’s too cold or too hot. I would like to request a replacement. I have already filled out a form requesting it but have heard nothing. Thank you 

[CoolingWizard]

When you go to your Nest Thermostat, wake it up, go to SETTINGS > NETWORK.  Take a picture and post it here please. This is what mine looks like:

AC Cooling Wizard 

[Aleigh2016]

While I appreciate the assistance, I just need a replacement at this point. It’s ridiculous. I’ve tried everything. Also it doesn’t even show me the networks anymore. Just says there’s a w5 error. 

[Aleigh2016]

@Jenelyn_O @Markjosephp 

[CoolingWizard]

What is the battery power level of your Nest Thermostat ?

[Markjosephp]

Hello folks,

I appreciate your assistance here, @CoolingWizard.

Help's here! Thanks for the rundown of all the steps you've taken, @Aleigh2016. We'd be happy to take a look at this for you. Could you please fill out this form with the needed information? A member of our support team will be in touch over email to help.

Regards,
Mark

[Aleigh2016]

Hi Mark!

Thanks for getting back to me! I’ve actually already filled out the form 🙂 

[Markjosephp]

Hi there,

Oh! I appreciate your effort, but there was no case created for you. To be sure, could you please submit another one and let me know once you're done so I can verify it?

Keep me posted.

Regards,
Mark

[Aleigh2016]

Hi Mark!

thanks for that info. I have resubmitted! I think the problem with the last one was that my username wasn’t attached just my email. Thanks for your help!

warmly,  

alex 

[Markjosephp]

Hi Alex,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark

[Aleigh2016]

Thank you!

[Markjosephp]

Hello Alex,

You're most welcome — I'm glad to help! Please don't forget to check your spam or junk folder for the update. Also, if you have any future questions or concerns, feel free to create a new thread.

Best regards,
Mark