Reports by mon

[ZakAndReece]

Ive not had nest home reports for the last few months

i’ve checked and i have the setting turned on i. notifications but the last one i seem to have was many months ago!

checked junk and made sure its not marked as junk so im just not sure im actually getting it

these are the steps i have given a try already but still no report a month later

For other Nest thermostats:

1. Open the Nest app.
2. Tap Settings on the app home screen.
3. Select Notifications.
4. Choose Nest Home Report.
5. Note: You may need to scroll down to see this
6. Toggle the slider to turn Monthly Home Report emails on or off.

For the new Nest Thermostat

1. Open the Google Home app.
2. Tap Settings on the app home screen.
3. Select Notifications.
4. Choose General Notifications.
5. Select Email notifications
   • Note: You may need to scroll down to see this
6. Toggle the slider to turn the Monthly Home Report emails on or off.

   Regards

   ZakAndReece

[Jhonleanmel]

Hi ZakAndReece,

Thanks for posting. I'm sorry to hear that you haven't received your Thermostat Energy History after trying the steps you provided. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[ZakAndReece]

i have done this

[Markjosephp]

Hello ZakAndReece,

We got your form; thanks for filling it out. Our team will reach out to you via email anytime soon. Also, please continue the conversation there, as this thread will be locked after 24 hours.

Regards,

Mark

[ZakAndReece]

what if no one comes back to me? this happened a few weeks ago… 

[Markjosephp]

Hi there,

Thank you for your patience with us, @ZakAndReece. Your issue has been escalated to our upper support team, and rest assured that we'll take care of it. I can leave this thread open for a few more days, and I'll make a follow-up to them. Please keep us posted if someone has reached out to you.

Thanks,

Mark

[ZakAndReece]

Thank you - I will do, No one has yet...

[Markjosephp]

Hi ZakAndReece,

It appears that you're in discussion with our upper support team via email. So we can consider this thread complete, and I'll go ahead and lock the thread in 24 hours.

Thanks,

Mark