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Nest Thermostats

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Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 14810 Views
  • 0 replies
  • 6 kudos

Resolved! Usage not showing under history

This is my 2nd Nest, the first was replaced as it was faulty. Suddenly no usage is showing on the Nest app even if I expand each day, however usage is showing on the thermostat itself. I have had 2 separate calls with customer service. On today’s cal...

Saltmac by • Community Member
  • 780 Views
  • 3 replies
  • 1 kudos

Nest thermostat 3gen - Offline for other Google Home members

HelloI've got something going on with my Thermostat. I have the registered account for Nest AppI'm also home admin for google Home appOn my android phone the thermostat is working like it should on all apps (Nest & Google Home)But on my roommates IOS...

LesBE by • Community Member
  • 1040 Views
  • 7 replies
  • 1 kudos

Just the Home Screen log

I have this product for a couple of months and, in all that time I have no info on the screen, just the home logo. I have everything on the forums, resetting the stat and the Wi-Fi, the heat link is installed but the stat won’t link. It is the type w...

jkjkjk by • Community Member
  • 213 Views
  • 0 replies
  • 0 kudos

Heat/furnace

It is 52 degrees outside. I have my thermostat set for the heat to come on at 68 and the AC to come on at 78. This morning at 6am the heat kicked on and has been running for over an hour even though the temperature in the house is 75. Is that normal?

Prayser by • Community Member
  • 521 Views
  • 4 replies
  • 0 kudos

C wire adapter

Want to add a c wire adapter to my nest thermostat. Currently have a 2 wire heating system. One goes to W and the other to R. Where do the two adapter wires go ? I assume one in the C slot, but where does the second wire go? Thanks

Surfermike by • Community Member
  • 4875 Views
  • 11 replies
  • 0 kudos

Resolved! Heat link not working - no lights, thermostat not charging

HiI have a nest thermostat and they have been installed for about 18 months but today i've noticed the thermostat had powered off and when i checked the link it had no lights (seemingly no power). It appears to be very similar to the issue described ...

jbanwait by • Community Member
  • 778 Views
  • 4 replies
  • 0 kudos

UK Nest Heat Link help

My UK Nest is having a problem with the heating not working.My nest thermostat seems to have stopped firing my boiler for heating in both schedule or manual mode - although the thermostat seems to be working showing the set temperature. The thermosta...

SSfree by • Community Member
  • 681 Views
  • 1 replies
  • 0 kudos

Heat Link

Himy heat link has lost power. I have checked the supply to it and there is still power to the heat link but it has no lights and unresponsive to anything you try. How do I get a replacement please?

Ellie2808 by • Community Member
  • 203 Views
  • 0 replies
  • 1 kudos

A/c and separate underfloor heating on one Nest thermostat

Hi, I have a/c for cooling and underfloor heating for heating. Can I connect both to one thermostat or do I need two thermostats in each room?! Also will it learn both - cooking is much quicker than heating. Thanks!

ZSCH by • Community Member
  • 933 Views
  • 6 replies
  • 0 kudos
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