Setting up New Wi-Fi connection

[Wlsteen]

I changed my Wi-Fi and did so before my old Wi-Fi was turned off. When they turned it off at midnight my thermostat stopped working… so I’m attempting to set up on new Wi-Fi and it’s not picking up Wi-Fi . All my other devises are already switched over

[MelbaDT]

Hey Wlsteen, 

Thanks for reaching out and sorry to hear about your thermostat. I want to check it further. 

A few questions — what specific Nest thermostat is this? Are you getting a specific message or code on your Nest app or thermostat display when attempting to connect it to your new WiFi? Also, have you done a reset on your thermostat's Account connection settings before trying to set it up to your new network? If not yet, you might want to give that a shot first. Here's a guide: https://bit.ly/2Oai5yw

Keep me posted. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's it going with your thermostat? Let us know if you still need our help. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba