Speak with a LIVE person

[gfa3290]

I've had a the Nest thermostat and Nest Smoke Detectors for a couple of years.  Upgraded my phone and have been unable to connect the devices to the Nest App on the phone.  Also, unable to log-in to the Nest account or Google Nest account.  I want to speak with a LIVE person, PLEASE.  

[Frustratedddd]

Have you tried searching Google Nest Contact?

Are you in the UK?

This is a community forum, and you will wait for ages for an answer!

[Ryan_G]

Hi gfa3290,

Thanks for being here in the community.

I'd like to jump in here and check if you've already tried reaching out to one of our support representatives. You could click on this link as suggested by MplsCustomer.

Also, we'll be glad to assist you here in the Google Nest Community forum by getting more details of what's going on with your Google Nest devices.

Thank you for helping us, Frustratedddd.

Best regards,

Ryan

[Ryan_G]

Hey gfa3290,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[MplsCustomer]

@gfa3290 

You can try this link and see if it will give you a phone contact option:

https://support.google.com/googlenest/gethelp

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan

[Not2Rich1]

I would like to talk to a technician over the phone

[Frustratedddd]

Why not ring them in that case?

[MelbaDT]

Hey folks, 

Thanks for answering, Frustratedddd. 

Not2Rich1, as suggested above, please reach out to our support team via the link provided and they'll be more than glad to help you out. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba