Support Do Not Respond

[VFrustrated]

Ordered a nest Thermostat 9 Nov 2023 direct from store.google.com.

It will not connected wirelessly to the Heatlink.

Support case opened 2 days ago, support wouldn't help as they were US specialist not UK. Advised I would be contacted within 24 hours.

No contact attempted.

New cases opened using chat and call - chat stopped responding, call ended after 15 minutes on hold.

Terrible service, no options to escalate complaint.

[LarisaL]

Hi there! I'm so sorry to hear about this situation. I can see in our system that one of my colleagues sent you an email on the 2nd of December. Also if you want, I can help you here. Regarding the complaint, you can submit it by completing this form.

[AlexD]

Hi, I wanted to check in. Is there anything we can try and assist with?