Support for early Nest Thermostats ending - Replacement offer

[Rigsby1975]

I understand that support is ending for early Nest Thermostats.

I think there is an offer for a 50% discount for a replacement product (TADO). I may have been sent an email with this offer and deleted it. Can someone advice if there is another way of getting the discount code?

[Themac]

I also have not received this email. V disappointing to see this go end of life

[HellsBells]

I have not received the code at all, so was wondering the same, I need to set up a new thermostat with remote support for periods we are away from home 

[hotlurve]

neither have I unsurprisingly 

[hotlurve]

how do you get hold of these people to.sort this out

[PierreVM]

Hi. I am based in France. I’ve received this email : «  Mise à jour importante concernant votre Nest Learning Thermostat (2e génération) »

there is a link to the following page which give access to the 50% discount : https://shop.tado.com/fr-row/products/p-starter-kit-wireless-smart-thermostat-x

regards

pierre

[hotlurve]

thanks for that is that the discounted price for us at 50% or do we still need to put.a code in .... I never received nests email

[moralesvicente · Accepted solution]

Hi everyone,

Thanks for reaching out to the Google Nest Community Forum. I understand that you’re looking for the offer for a 50% discount on a replacement for your Nest Thermostat with a tado° product. No worries; it’s a pleasure to share more information.

To help with this transition and to show our appreciation for your loyalty, we’ve partnered with tado° and are offering a discount for their latest thermostat. To expedite assistance, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Daniel

[hotlurve]

yes Daniel 

i have one of the early generation nest thermostat thats being unsupported.

i.have to say im not happy about this as my nest is working perfectly ....support being discontinued  is not what I and many others signed up for when we first purchased the nest before google took over.

anyway please could you help.me with the discount information

regards ian

[HellsBells]

I have completed the form, but I would rather we were able to continue with the  Nest app. My system works perfectly, saves me money and keeps my house warm. 

[Jest32]

I received the mail form Google bout the Nest offer... but the link is not working. After i put the Tado X thermostat startet kit in the cart... the price stays unaltered (199€) without the 50% discount ... 😞 

[phadge]

I have the exact same issue. The discount worked when I initially clicked the link, but I didn't make a purchase at that time. When I clicked in next time, no discount appears 😔 

[HellsBells]

I have already completed the form, and it is showing as 'in progress' - it has been showing this for almost 2 weeks. 

[hotlurve]

also have completed the form but im not holding my breath 

[moralesvicente]

Hello @HellsBells and @hotlurve, 

Thanks for filling out our form. A dedicated agent will be reaching out to you by email as soon as possible. We appreciate your patience, and please stay tuned!

Regards,

Daniel

[hotlurve]

so i recieved and email from Bob outlining that its actually just the app thats being discontinued. he gave the impression I would still.be able to remote control my thermostat from google home if I was away is this actually the case?

I tried to see.my thermostat in google.home but its not there. I followed the instructions as best I could but to no avail. please advise

regards ian

[hotlurve]

any ideas? mine is not a 3rd gen its earlier than that

[moralesvicente]

Hi @hotlurve, 

Thanks for replying to this post. Regarding your question, only the Nest Learning Thermostat (3rd generation or later) and the Nest Thermostat E will be compatible for use within the Google Home app, provided you migrate your Nest Account to a Google Account.

Please note that the Nest Learning Thermostat (1st and 2nd gen) will no longer connect to or work within the Google Nest app or Google Home app starting on October 25, 2025. However, you will still be able to control your thermostat directly on the device itself.

For more information, please refer to this article: Upcoming end of support for Nest Learning Thermostats (1st and 2nd gen).

Let me know if you have any other questions. 

Regards,

Daniel

[Craigmhardman]

“To help with this transition and to show our appreciation for your loyalty”

I’ve just tried to buy from Tado using the link before Googles enforced removal from the app and….its out of stock 🙄.

What are the options now?

[moralesvicente]

Hello @Craigmhardman, 

Thanks for reaching out. I understand your situation; therefore, I recommend you contact tado° customer support. They are best equipped to provide you with the specific information you need.

Cheers, 

Daniel

[HellsBells]

I received an email from Google support about this over a week ago, but have had no further response when I provided the requested information about my Nest device. 

[hotlurve]

The same for me they were supposed to send me a discount code but never did.i have now gone and purchased a hive thermostat because of this so won't be intentionally be buying a Google product again !

[hotlurve]

Just received another request to fill out the form I've already filled out.

Honestly what a waste of space goofle are spelling mistake intended.

[Planetxx]

I wouldn’t waste anymore money with this company as they are turning off our thermostats forcing us to buy another! No way not me! Good buy nest

[wollY1]

I have a Nest 2nd Gen thermostat and am looking for the discount code mentioned in the email that I cannot find. The email I  received was notifying me about the withdrawal of support for the product back in early August. Any help gratefully received. Thanks