Temp won't stay set

[heatcity2467]

We set the heat at 72 but wake up and it is down to 66. What do we do to fix it?

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Do you mind me asking if your device has a learning schedule? If this is the case, it may change the temperature on its own. Here is an article that could be of help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Markjosephp]

Hello folks,

Thanks for the help, Jake.

@heatcity2467, I'm checking in to make sure that you've seen Jake's response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Regards,

Mark