02-16-2022 08:00 AM
I am trying to complete the initial install and have completed everything up to scanning the scan code on the back of the thermostat. However, when I hook up the thermostat to proceed 'I'm getting a "The Thermostat is resetting. Back in a bit" and I'm not getting the Entry Key Code to proceed. The unit is just timing out and it does not return to setup.
02-16-2022 08:05 AM
Have you tried using the entry key from the settings menu, and forget the scan code?
You also need a good charge in the battery.
02-22-2022 03:51 PM
Hey everyone,
Thanks for being here at the Google Nest Community Forum.
@Frustratedddd, thank you for your help.
@Cabman, were you able to try the steps provided and charge your thermostat using USB?
Let us know how it goes by replying to this thread.
Best regards,
Ryan
06-12-2022 03:18 PM
Hey folks,
Thanks for visiting the Google Nest Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand.
Hope this helps!
Kind regards,
Ryan